Biography: Stephen Shields, a Senior Consultant with Gallup, works with organizations to optimize their human capital. He consults with clients on employee culture, customer interactions, targeted hiring, and talent development, providing practical insights and timely interventions that facilitate learning, execution, and accountability.
Stephen conducts one-on-one coaching with executive and mid-level managers and team-building sessions with management and leadership groups. He also presents on leadership and employee and customer engagement to large groups. He has worked with clients in the healthcare, financial services, retail, insurance, hospitality, and pharmaceutical sectors and with clients in government, education, and the military.
Prior to joining Gallup, Stephen was with USA TODAY for nearly 20 years. He is a nine-time recipient of the company’s Jewell Award, which recognizes employees for outstanding performance and commitment to excellence. Stephen served in management roles in technology, marketing, customer service, and operations. His introduction to Gallup’s thinking began when he became a client of Gallup at USA TODAY.
PMI Talent Triangle: Leadership