Communicating Bad News: Practical Ways to Say What No One Wants to Hear – Onuoha
Abstract:
In the realm of project management, delivering bad news is an inevitable task that can induce anxiety and strain relationships between team members and customers, ultimately jeopardizing project outcomes. This presentation, led by Leah Onuoha of Gunnison Consulting Group—a Washington Post and USA Today “Top Place to Work”—is designed to equip project managers of all experience levels with practical strategies for effectively communicating bad news to customers, team members, and management. Attendees will gain a deeper understanding of how to craft and deliver communication that is transparent, accountable, empathetic, concise, and clear, while learning practical techniques for maintaining and rebuilding trust. This session is ideal for project managers, team leaders, and anyone involved in project oversight and communication.
Key Takeaways:
- Techniques to Build Trust Through Transparency and Accountability
- Balancing Empathy and Professionalism in Communication
- Tips on Being a Straightforward Communicator
- Techniques for Rebuilding and Maintaining Relationships After Delivering Bad News
- Real-world Examples of Communicating Bad News
PMI Talent Triangle: Power Skills
PDUs: 0.75
