Change Management: Love The New Baby!
Abstract:
When an organization transitions from legacy IT systems to an integrated enterprise wide system, growing pains are inevitable. Some if not the majority of users will be unhappy with any solution; simply because the organization is changing the way they do their job (even if it is for the better and/or if it is required to comply with high-level guidance). As such, it is imperative that a well thought out change management plan is developed and implemented in advance of the roll-out of the new system, otherwise there will be a lack of desire to embrace the new arrival. Since there’s no going back, this session will discuss lessons learned and best practices regarding how best to prepare for and position the user community to “love the baby”.
Session Handout: Communications Plan
