Improving Your PMO’s Worth Though Customer Engagement and Enlightenment – Scott Hine
Abstract:
Based upon lessons learned and best practices, discuss what to do (and not to do) in building and more importantly maintaining an impactful PMO. A focus of the discussion will be on how to better position your PMO to be considered a strategic, respected and value-added partner.
I will illustrate examples of best practices and lessons learned from my experience managing a PMO with numerous internal and external customers, many of which did not understand our role and mission.
I will explore what it takes to develop and sustain an impactful PMO in a resource constrained environment where often times the PMO is considered an impediment to achieving the intended mission. I will also discuss what steps are needed to harden your PMO to be better positioned to provide sustained support that is recognized and respected by the project owners.
I will provide key take-aways that can be utilized immediately to help ensure PMOs develop the requisite business model to enable them to be considered an impactful strategic business partner.
PMI Talent Triangle: Leadership
