Quick Tips for Improving Your Conflict Resolution Skills – Jeannette Terry
Abstract:
Rationale:Substantive conflicts between individuals, within teams, and across organizational boundaries seldom resolve themselves on their own. Instead, the conflict either escalates or goes underground, only to pop up again in some variation of the same old theme. Unfortunately, conflict avoidance is the default position many people take due to a lack of training or lack of positive role models.
Workshop Focus: Participants will learn how to:
- Avoid the four most common things people do that sabotage effective conflict resolution:
- 1.) Take a “win-lose” approach,
- 2.) “Demonize” the other person,
- 3.) Claim “irreconcilable differences”, and
- 4.) Talk about the other person rather than to the other person.
- Increase their understanding of what really triggers conflict, as well as practical options for constructively initiating and responding to conflict with peers, direct reports, and organizational leaders.
- Avoid the “Defensiveness Spiral” when experiencing a confrontation
- Disarm an angry person
- Apply five Ground Rules for engaging in constructive dialogue when the conversation gets difficult
*** There will be opportunities for small group discussion and application of the tools and concepts being presented.
PMI Talent Triangle: Leadership
