Presentation: Buying Into a Customer-Centric Future: How AI and Big Ideas can Revolutionize Government Ways of Working
Abstract: “Buying Into a Customer-Centric Future: How AI and Big Ideas Can Revolutionize Government Ways of Working” will make the case for why and how we achieve a dual operating system for business agility in the government, where department silos are connected to deliver value to its citizens through value streams. Doing this requires embracing Agile, Modular Acquisitions, concepts like Scope Buffer, Leveraging OTAs and Alternative Pathways, and Integrated, Empowered Teams to enable a customer-centric government. We’ve seen this work in the past but creating and sustaining a transformation to customer-centric government won’t be easy. Based on results from the 2022 Product Government Conference, the government faces major hurdles in both developing Vision and overcoming the cultural barriers in Buying Strategies to reform government procurement processes in the digital age. This presentation will focus on government work processes’ current state and the need to embrace new ways of working and how we can create and accelerate the Customer-Centric government through Vision using Big Ideas and AI’s potential in improving sense-making with New Buying Strategies.
PMI Talent Triangle: Technical Project Management (Ways of Working)
Biography: Daniel P. Forrester is an author, innovator, and trusted advisor to c-suites around the globe. A seasoned strategist with over 25 years of management consulting success working in nearly every sector of the economy. His background spans client executive management and business development, to advising CEOs and boards of large global companies, to strategizing with top leadership of platforms that galvanize change in the social sector. Daniel took his systems level thinking and ability to connect an organization’s culture (values, purpose, and vision) to its enterprise strategy and governance –and founded THRUUE, Inc. in 2012. For over a decade, THRUUE has helped nearly seventy commercial and not for profit CEOs from across the country to shift culture, increase revenue, redefine relevancy, and/or measure and deliver on health and social outcomes.
Daniel is the author of Consider: Harnessing the Power of Reflective Thinking in Your Organization, published in 2011 by Macmillan. He the coauthor of Relentless: The Forensics of Mobsters’ Business Practices, published in 2021. He has published numerous articles and has been quoted for his insights on governance, change, culture, strategy, vision and strategic foresight. Daniel recently developed a new massive open online course on the edX platform: Generating Vision: Long-Term Big Ideas That Motivate Employees and Stakeholders. The course explains how the “why movement” linked to crafting purpose and mission statements is now being supplanted by the emerging “where movement.” This movement goes beyond brainstorming towards declaring the “big ideas” that will inspire action for all stakeholders. “Where are we going? is the primal question posed by employees that CEOs and product managers must smartly address. This unique course teaches visioning through examples and case studies from around the world.
Daniel holds an MBA from the University of Rochester’s William E. Simon Graduate School of Business Administration and a BS in English from The Catholic University of America in Washington DC.
Daniel lives in Madison, New Jersey, with his wife and their two children.
