Sandra Fonseca

Paper and Presentation: Performance Metrics and Indicators for Productive Collaboration in Remote Settings

Abstract: Remote project collaboration is the new normal in many organizations as a result of recent events that forced organizations to switch to remote work and experienced operating-cost savings and diversification opportunities. But not all teams or resources perform as expected reason why clear and precise metrics and key performance indicators that could serve as baseline data for projects/teams’ productivity, collaboration and work climate health at a distance. In this paper/session we will explore key metrics, rubrics and KPI’s needed for a reliable, effective, and secure work environment. We will review productivity and data analytic tools that support program and project managers keep track of productivity and flow of collaborations, in support of monitoring and managing project phases, sprints, tasks and work packages, team efficiency, and quality of deliverables. With these metrics, measures for improvement and corrective actions can be applied and managed proactively to prevent them from escalating and hurting project progress, impacting schedule and budget, or even putting the project(s) at risk. Recommendations for metrics and KPI’s framework, data collection, analysis and management are presented and discussed.

PMI Talent Triangle: Strategic and Business Management (Business Acumen)

Biography: Sandra Fonseca is a cybersecurity, IT audit, project and operations management, statistics, and accounting professor, program director, and instructional content developer. Her specializations are in information technology, risk management, IT audit, cybersecurity, statistics and data modeling, operations, and project management. Dr. Fonseca has over 30 years of experience in the IT cybersecurity, data governance, and project management field, both in state and federal government, as well as over 26 years in academia, where she has served as instructor, curriculum and assessment lead, as well as program director for MSIT and Cybersecurity programs. Dr. Fonseca holds a doctoral degree in business with a specialization in Management Information Systems (DBA-MIS). She’s currently working on her dissertation towards a second doctoral degree in Education with a specialization in Instructional Design (EdD-ID-ABD). She’s an advocate for professionalization, the reason why she has collaborated and served as a volunteer and board member at the board of directors for local chapters in Puerto Rico for ISACA, ISSA, and PMI. In Washington DC she’s a volunteer for the Washington DC chapter of ISACA, and PMI.