It’s All About the User! UX Isn’t Just Some Informal Activity – Boyle and Bayan

Lean User Experience (UX) is an important element of SAFe, but if often misunderstood, underappreciated, or incorrectly staffed. A very common project mistake is to just assign the UX responsibilities to any person on the project – typically a graphic artist – and then assume that you are properly doing UX. Unlikely nearly all other project roles, UX is not generally understood to be a career focus, and project leadership does not typically engage UX Subject Matter Experts (SMEs). This is a massive mistake, as the majority of systems derive their value from supporting users, and not focusing formal efforts on maximizing user adoption and value is a missed opportunity. Project leadership should engage, and all project staff should embrace, the involvement of UX professionals who are able to bring formal cross-functional human centered design processes and principles to ensure the solutions provide meaningful and relevant experiences to users. At the end of this session participants will be able to: 1) Understand the high-level attributes of a formal User Experience (UX) approach and the types of staff and processes used, 2) Describe the value of using User Experience (UX) Subject Matter Experts (SMEs) and the value of using SMEs versus assigning general staff to UX activities, 3) Engage User Experience (UX)-focused staff on general UX activities across their organization and specific UX activities within projects.

PMI Talent Triangle: Leadership (Power Skills)

Project Management in the dramatic world of spacecraft launch and operation – Carter

Not just another spacecraft atop yet another rocket.

Not just another billionaire demonstrating wealth and ambition.

This was the JAMES WEBB SPACE TELESCOPE (JWST) – much delayed, over-budget flagship space observatory, 30 years in the making.

This is NOT that story.

This is the story of the day-to-day project management activities that helped SPACE TELESCOPE SCIENCE INSTITUTE (STScI) prepare for, support, enact readiness to operate and conduct outstanding science missions on JWST…..…and other observatories……and ALL the other ancillary systems that enable the missions of STScI. In particular I shall concentrate on the activities in the IT Services Division of STScI.

Everyone knows that JWST was launched in December 2021 and delivered the first images in July 2022. That didn’t happen by chance, it was by design. And as with many organizations, the demands on STScI’s IT Services Division are far greater than the capacity to deliver. In that context I will look at PRIORITISATION, PREPARATION & PERSEVERENCE and explore what it means to understand and respond to customer’s demands and how the spirit of everyone involved can enable success.

Anyone familiar with space exploration of any kind will tell you that timescales are crucial and the spectrum is wide. At one end there are launch deadlines – at the other, the capability is expected to be in service for many years – Hubble is 30+ years old already and still going strong! And IT service provision has to be able to meet those demands – now and in the future so I shall touch on how we are ‘baking-in’ sustainability as a broader topic.

PMI Talent Triangle: Leadership (Power Skills)