Presentation: Building High Performing Volunteer Teams: The Opportunities, Challenges, and Rewards
Abstract: Building an effective volunteer program within a non-profit organization is an important, complex, and perpetual undertaking. Investing time in creating a meaningful and sustainable model for volunteering engagement strategy can pave the way for success. The Volunteer Engagement Model includes recruitment, onboarding, retention and recognition efforts.
Retention is a critical management function; it is the result of a well-organized and high performing team. This session will examine the opportunities and challenges of collaborative relationship building with volunteers with respect to retention efforts through non-profit organizations. Also, in this dynamic presentation, we will discuss volunteer team’s challenge to become a high performing one, mention the best practices in PMI Turkey Chapter and share volunteer teams’ success stories.
Volunteers become part of an organization to create a difference. Allow them to have an impact, let them glow, grow, and enjoy. During the presentation, the audience will discover the three C concept: Connect, Collaborate and Celebrate, , leading to the ultimate revelation of the hidden power of the fourth C: Create!
Key discussion points include what defines a high-performing team, the challenges volunteer teams face in achieving high performance, methods to ensure expectations are met, key metrics for measuring volunteer satisfaction, conflict resolution, gathering around common values, and best practices from PMI Turkey Chapter in increasing volunteer retention ratios and satisfaction rates.
Join us as we wrap up the session, leaving you inspired and equipped with practical insights to foster impactful volunteer engagement within your non-profit organization.
Learning Objectives
- The effect of communicating the vision among the volunteer team while removing roadblocks considering the unique characteristics of the volunteer team.
- Key metrics for measuring volunteer retention and satisfaction rates and best practices to keep these rates high.
PMI Talent Triangle: Power Skills
Biography: Özüm Öyküm Katli graduated from the Hacettepe University with a Bachelor of Science degree in Chemical Engineering and from Middle East Technical University with an MSc degree in Micro and Nanotechnology. As a project manager, she started her career in defense industry and she has more than 12 years’ experience in defense projects including development of air defense missile systems with customers and partners in Turkey, UK and NATO Europe. Since 2022, she has been continuing her professional career as Program Manager in Philips Medical Imaging Devices.
She became a volunteer in PMI Turkey in 2015, and was VP of Events between 2020-2022. Her main areas of interest are communication management, risk management, strategic planning, and leadership. She is a writer at Harvard Business Review (HBR) in Turkey and a speaker at international events.
Öyküm is based in Veldhoven, Netherlands and can be contacted at oykumyurtseven@gmail.com.
