Gamification for Inclusive Teamwork and Leadership in Remote Settings – Fonseca-Lind and Figueroa-Medina
Abstract:
The integration of technology platforms and tools has increased exponentially as a result of the emergency remote transition (ERT) of work and learning from traditional face to face environment to cloud platforms. This sudden transition changed the work and learning landscape forever, with a considerable portion of the workforce remaining hybrid or fully remote for the moment. In order to successfully support the workforce in remote capacity, while protecting the perimeter, systems, applications and data, there has to be an operational platform and processes in place to guarantee transparency in transactions and operations, and fostering positive team collaboration, support, and a clean working climate.
Gamification is an assistive tool used to foster inclusion, teamwork, collaboration and inspire learners and team members, including those with special needs to engage with the team and complete assigned tasks. The use of games allows visual and auditory prompts that support staying focused on the workstreams without feeling overwhelmed, ensuring the motivation and engagement in teamwork and leadership experiences between cross-functional teams, resulting on increased productivity and continuous process-improvement. The use of these tools helps support team members with diverse requirements or needing emotional support.
The awareness levels required to enforce observance and compliance of codes of conduct, diversity, inclusion, collaboration, tolerance, and transparency in project planning, design, execution, and delivery efforts, is a constant challenge. These provisions must be tailored to accommodate and address specific needs in highly technical programs or projects to meet and support the needs and expectations of teams of all levels. Organizations have technology platforms and tools in place, but it is essential to develop awareness and nurture an organizational culture of support and understanding from all management levels to foster integration, collaboration and integrated performance of cross-functional teams with team members with diverse needs.
Keywords: gamification, ethical practice, competencies, information technology
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