Presentation: The Process to Happy Customers
Abstract: “The Process to Happy Customers” is a transformative presentation that instigates a profound shift in mindset about customer satisfaction. It introduces a step-by-step strategy to deeply understand customer needs, cultivating consistent exceptional experiences. Key takeaways encompass a comprehensive process, proven techniques from real examples, and the essential mindset shift toward understanding how customers will genuinely be happy. By adopting these insights, businesses can not only boost customer loyalty but also move beyond generic solutions to personalized approaches that align with customers’ true sources of happiness. Stay ahead in the ever-evolving customer landscape by implementing the presented innovative concepts, ensuring your business not only adapts but thrives in delivering genuinely fulfilling customer experiences.
PMI Talent Triangle: Business Acumen
Biography: Samuel Drauschak is the Co-founder and Chief Process Scientist at Truvle, whose mission is to assist businesses in reducing wasteful activity by providing them with innovative tools, software and expert content. With over a decade of experience in management consulting, Sam has worked with companies in financial services, resources, legal services, media, and digital services to simplify and improve their operations using business science fundamentals.
He is the author of Becoming A Conscious Business, a book that explores the efficiency of biological systems and how to apply them to modern businesses.
Leading his team at Truvle, Sam helps organizations achieve maximum efficiency in business processes and energy flow. Samuel has also developed the Truvle Mapping Language (TML), a universal process mapping language adopted as the standard for multiple large enterprises globally.
Sam has been a featured speaker at IIBA and Columbia University, sharing his experience in process consulting. He was also proudly featured in the Top 100 Magazine, recognized for his exceptional contributions to process mapping language. Sam’s expertise spans process improvement, cost reduction, operational redesign, and more, working with global firms and Silicon Valley clients.
He holds an MBA from the University of Richmond, a B.A. from the University of Virginia, and certifications in Lean, Six Sigma, Change Management, and Project Management.
