Presentation: Helped, Hugged, or Heard: Decoding Communication for More Effective Project Management
Abstract: In the fast-paced world of project management, problem-solving is more than a technical skill—it’s a human skill. Successful project managers know that effective communication can shift the dynamics of engagement, strengthen relationships, and ultimately drive better outcomes.
This interactive session examines the “Helped, Hugged, or Heard” framework—a simple yet powerful tool for navigating complex conversations with clarity and empathy. Participants will explore how to identify what others truly need in the moment—whether it’s practical help, emotional reassurance, or simply the chance to be heard—and how tailoring communication accordingly can transform collaboration and results.
Through real-world examples, relatable scenarios, and insightful discussion, attendees will gain meaningful perspectives on how to decode conversations, connect more effectively with stakeholders, and lead with greater emotional intelligence.
Join me to learn how mastering the art of communication can elevate your project management practice—and help you lead in a way that makes people feel supported, valued, and understood.
PMI Talent Triangle: Power Skills
Biography: An experienced project management and business development professional with 25 years of experience in strategic planning and tactical execution, community engagement, needs assessment, forecasting, outreach material development, presentation coaching and delivery, client relationship management, outcome reporting, and ongoing process improvement.
- Conscientious management professional with goal-setting and outcome achievement proficiency.
- Recognized for generating results through consistent promotion and increasing responsibility levels.
- Effective hiring, workflow management, performance metrics, goal setting, and partnership development.
- Demonstrated success in identifying and pursuing contracting opportunities and realizing growth potential.
Project Management Expertise:
- Directing and overseeing all work associated with the design and construction of multiple capital improvement projects concurrently.
- Collaborating with architectural, engineering, and construction firms to complete capital projects that meet contract requirements on time and within budget.
- Delivering presentations to community leaders, elected officials, and management on capital projects as they relate to scope, cost, schedule, environmental impact, and citizen concerns.
- Acting as a liaison between federal, state, and local government agencies whose policies, laws, regulations, and directives impact departmental and county activities, operations, projects, and programs.
- Overseeing the inspection of construction through each phase, providing guidance concerning construction materials, change orders, requisitions, schedules, and any other changes to be made by architectural, engineering, and construction firms to upgrade efficiency and maintenance of materials, machinery, or equipment.
